Customer Service

Track Your Order

FAQ - Top 5 Questions

You can shop at TOM FORD without creating an account.
However, register with us and you'll be able to enjoy the following benefits:

•    Track your orders and review past purchases
•    Request a return directly from your account
•    Add sold out items and products you love to your Wish List
•    Preview our new collections
•    Save your address and card details so you can shop even quicker next time

We offer Complimentary Ground Shipping via Federal Express on all U.S. orders.      
It will be delivered within 5 to 7 business days.  To have your order by Christmas, you must place your order before 12pm EST on December 15th to ensure delivery.
            
Express/Second Day Delivery - $20                 
We offer complimentary express delivery on orders $500 or more.  Your order must reach us by 2 p.m. (Eastern Time). It will normally be delivered within two business days.  To have your order by Christmas, you must place your order before 12pm EST on December 21st to ensure delivery.
        
Overnight Delivery - $35                  
Your order must reach us by 2 p.m. (Eastern Time). It will normally be delivered the following working day.  To have your order by Christmas, you must place your order before 10am EST on December 23rd to ensure delivery.

Same Day Delivery – Manhattan Only 
When available, our customers in Manhattan who order by 12:00 PM ET can select same-day delivery for a fee of $35.  To have your order by Christmas, you must place your order before 8am EST on December 24th to ensure delivery.

Holiday Shipping                 
Shipping will not be available on:

Christmas Day, Thursday, December 25th

New Years Eve, Wednesday, December 31st

New Years Day, Thursday, January 1st  


Once we have shipped your order, we will send you an email with shipping details and a FedEx tracking number. Follow the link in the email to check the estimated arrival of your order.    

You, or an authorized person, must sign for your order upon arrival. This ensures your purchases are safely delivered to you. If you are unavailable when your package arrives, FedEx will leave a re-delivery slip.        
            
We cannot ship to Post Office Boxes, APO/FPO addresses or a hotel or motel address. We cannot ship to Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America.

RETURNS

You may return any product ordered on the TOMFORD.com website for refund or exchange within fourteen (14) calendar days from the delivery date. Returned products must be in their original condition, unused, unwashed, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging (including, if possible, the original delivery box). The original invoice must be provided with any return. 


To return a product, login to your account to request a Returns Merchandise Authorization (RMA) or contact Customer Service at assistance@tomfordinternational.com or call 1-888-TOM-FORD.  For more information on returns please see terms and conditions of sale.

 

EXCHANGES

To exchange a product, please contact Customer Service at assistance@tomfordinternational.com or call 1-888-TOM-FORD. If you received an item as a gift from TOMFORD.com, you may exchange it for another item of equal or greater value within fourteen (14) days of delivery. You, the gift recipient, must pay the difference in price. Please contact Customer Service at assistance@tomfordinternational.com or call 1-888-TOM-FORD.  

Certain restrictions apply to any return or exchange, including for altered or personalized products, sale and other non-returnable products. Please see terms and conditions of sale.

Fragrance samples are not available in-store or online.

TOM FORD EYEWEAR is offered with a 2-year manufacturer’s warranty from invoice date against any manufacturer’s defects, defined as the breaking of solder or weld points, discoloration of finishes not associated with normal wear, loosening of embedded hinges, etc., and any ancillary part or detail of a frame that is defective. Abused eyewear will not be warranted under any conditions. Please contact Customer Service for more information. 

Shop with confidence
  • Free Ground Shipping
  • Free Member Returns