Shipping & Returns
We offer Complimentary Ground Shipping via Federal Express on all U.S. orders.
Your package will be delivered within 5 to 7 business days.
Express/Second Day Delivery - $20
Complimentary express shipping is available on orders over $500. Your order must reach us by 12 PM (EST). It will normally be delivered within two business days.
Overnight Delivery - $35
Your order must reach us by 12 PM (EST). It will normally be delivered the following working day.
Same Day Delivery – Manhattan Only
When available, our customers in Manhattan who order by 12:00 PM EST can select same-day delivery for a fee of $35.
For delivery by Christmas Day, please order by 10:00AM, EST December 23rd and choose Overnight Delivery.
Shipping will not be available on:
Christmas Day, Friday, December 25th, 2015
New Years Day, Friday, January 1st, 2016
Memorial Day, Monday, May 30th, 2016
Independence Day, Monday, July 4th, 2016
Labor Day, Monday, September 5th, 2016
Thanksgiving Day, Thursday, November 24th, 2016
Once we have shipped your order, we will send you an email with shipping details and a FedEx tracking number. Follow the link in the email to check the estimated arrival of your order.
You, or an authorized person, must sign for your order upon arrival. This ensures your purchases are safely delivered to you. If you are unavailable when your package arrives, FedEx will leave a re-delivery slip.
We cannot ship to Post Office Boxes, APO/FPO addresses, freight forwarders, or a hotel or motel address. We cannot ship to Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America.
You may return any product ordered on the TOMFORD.com website for refund or exchange within fourteen (14) calendar days from the delivery date. Returned products must be in their original condition, unused, unwashed, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging (including, if possible, the original delivery box). The original invoice must be provided with any return.
If a package is damaged or incorrect in any way, please reach out to us immediately so we can note it, and therefore ensure a timely return and refund.
To return a product, login to your account to request a Returns Merchandise Authorization (RMA) or contact Customer Service at firstname.lastname@example.org or call 1-888-TOM-FORD. For more information on returns please see terms and conditions.
To exchange a product, please contact Customer Service at email@example.com or call 1-888-TOM-FORD. If you received an item as a gift from TOMFORD.com, you may exchange it for another item of equal or greater value within fourteen (14) days of delivery. You, the gift recipient, must pay the difference in price. Please contact Customer Service at firstname.lastname@example.org or call 1-888-TOM-FORD.
Certain restrictions apply to any return or exchange, including for altered or personalized products, sale and other non-returnable products. Please see terms and conditions for more information.