Shipping & Returns
We offer Complimentary Ground Shipping via Federal Express on all U.S. orders.
Your package will be delivered within 5 to 7 business days. Orders may take up to 24 hours to process prior to shipping.
Express/Second Day Delivery - $20
Complimentary express shipping is available on orders over $500. Your order must reach us by 12 PM (EST). It will normally be delivered within two business days.
Overnight Delivery - $35
Your order must reach us by 12 PM (EST). It will normally be delivered the following working day.
Same Day Delivery – Manhattan Only
When available, our customers in Manhattan who order by 12:00 PM EST can select same-day delivery for a fee of $35.
For delivery by Christmas Day, please order by 10:00AM, EST December 23rd and choose Overnight Delivery.
Shipping will not be available on:
Christmas Day, Friday, December 25th, 2015
New Years Day, Friday, January 1st, 2016
Memorial Day, Monday, May 30th, 2016
Independence Day, Monday, July 4th, 2016
Labor Day, Monday, September 5th, 2016
Thanksgiving Day, Thursday, November 24th, 2016
Once we have shipped your order, we will send you an email with shipping details and a FedEx tracking number. Follow the link in the email to check the estimated arrival of your order.
You, or an authorized person, must sign for your order upon arrival. This ensures your purchases are safely delivered to you. If you are unavailable when your package arrives, FedEx will leave a re-delivery slip.
We cannot ship to Post Office Boxes, APO/FPO addresses, freight forwarders, or a hotel or motel address. We cannot ship to Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America. First time orders may require the same billing and shipping address, or an address that is validated by the issuing credit card company.
If for any reason you need to return your purchase, you have 14 days from date of delivery to do so. We are pleased to offer complimentary return shipping with the enclosed FedEx pre-paid label.
To facilitate a return for refund, please use the following steps:
1. Place your new, unused items with their original tags attached, into the original packaging provided.
2. Include the paperwork from your order in the package.
3. Place the pre-paid shipping label on the box and either drop off at the nearest FedEx location, schedule a pickup at fedex.com, or call 800-463-3339 to schedule a pick-up.
If you have misplaced your pre-paid label, you may log on to TOMFORD.COM/ORDER-LOOKUP to generate a new pre-paid label. For any questions, please contact Customer Service at firstname.lastname@example.org or call 1-888-TOM-FORD. For more information on returns please see terms and conditions.
Items for return must be received in new, unused and unaltered condition with the original tags attached. All items must also be accompanied by their original invoice and original packaging.
TOM FORD will determine in its sole discretion whether the products are in original condition once returned. If TOM FORD determines that the products are not in original condition they will be returned to you.
Fragrance and cosmetic items must be unused, unopened and in original packaging for a refund to be issued. Restricted items such as fragrance must be returned via ground transportation.
If you prefer, you may return you package via the carrier of your choice and pay for the return shipping and insurance. Return merchandise to TFI Returns, 5903 West Side Avenue, North Bergen, NJ 07047.