Exclusive Offer: Complimentary Full-Size Eye Quad & Pouch with any Beauty purchase of $300+
TOM FORD Sale: For a limited time, select styles up to 50% off. SHOP NOW.
SHIPPING TO A DIFFERENT LOCATION?
You are currently on the US site. Please be advised that changing your location while shopping may remove all items from your shopping cart.
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01. DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?
You can shop at TOM FORD without creating an account.
However, register with us and you'll be able to enjoy the following benefits:
Please click LOGIN/REGISTER from the homepage. Back to top
Please click login from the homepage and click "FORGOT PASSWORD?". Back to top
American Express, MasterCard, Visa, and JCB. Back to top
In order to use certain features of the site, we may collect or you may be asked to provide your email address, name, mailing address, telephone number, billing information, gender, birth-date, message and gift recipients’ names, addresses, telephone numbers and email addresses. More information, including how this information may be used, please see our Privacy Policy at www.tomford.com/privacy. Back to top
When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption that encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third party business partners’ to whom we transfer any data will provide sufficient protection of that personal information. Back to top
There are size guides available on Men's and Women's product pages. Back to top
If you have registered, you can follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status. Back to top
Item availability is checked when you complete the purchase and your order is processed. Placing an item in your shopping cart does not ensure its availability when you are ready to make your purchase, and all orders are subject to product availability. Back to top
If you wish to cancel your order, please email us at assistance@tomfordinternational.com as soon as possible. We will make every effort to accommodate your request but in some cases we will be unable to cancel orders, such as orders that have already shipped. Back to top
Yes, items may be gift packaged in our signature TOM FORD grey gift box tied with TOM FORD logo-printed ribbon and embellished with a personalized gift label. GIFT PACKAGING IS $8. Back to top
We are happy to handle repairs for items purchased from a TOM FORD boutique or at TOMFORD.com. Please return the item to the nearest TOM FORD boutique or contact Customer Service by email at assistance@tomfordinternational.com or call 1-888-TOM-FORD. Back to top
All items purchased from a TOM FORD boutique or at TOMFORD.com are guaranteed authentic. Merchandise purchased from other websites or unauthorized dealers cannot be verified. Please contact Customer Service for specific information. Back to top
You may request a fragrance sample in our stores only. Samples may not be requested online. Back to top
TOM FORD EYEWEAR is offered with a 2-year manufacturer’s warranty from invoice date against any manufacturer’s defects, defined as the breaking of solder or weld points, discoloration of finishes not associated with normal wear, loosening of embedded hinges, etc., and any ancillary part or detail of a frame that is defective. Abused eyewear will not be warranted under any conditions. Please contact Customer Service for more information. Back to top
RETURNS
You may return any product ordered on the TOMFORD.com website for refund or exchange within fourteen (14) calendar days from the delivery date. Returned products must be in their original condition, unused, unwashed, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging (including, if possible, the original delivery box). The original invoice must be provided with any return. To ensure footwear is eligible for return, please try it on while standing on a carpeted surface. Footwear must be returned in its original shoebox, with any dustbags, cards, and packaging intact. Product boxes, including shoeboxes, are not to be used as shipping boxes. The product box should be placed within appropriate outer packaging, with contents secured within. Sale merchandise is final sale. We do not offer price adjustments on previously purchased items.
To return a product, login to your account to request a Returns Merchandise Authorization (RMA) or contact Customer Service at assistance@tomfordinternational.com or call 1-888-TOM-FORD. For more information on returns please see termsandconditions.
EXCHANGES
To exchange a product, please contact Customer Service at assistance@tomfordinternational.com or call1-888-TOM-FORD. If you received an item as a gift from TOMFORD.com, you may exchange it for another item of equal or greater value within fourteen (14) days of delivery. You, the gift recipient, must pay the difference in price. Please contact Customer Service at assistance@tomfordinternational.com or call 1-888-TOM-FORD.
Certain restrictions apply to any return or exchange, including for altered or personalized products, sale and other non-returnable products. Please see termsandconditions.
CONTACT US
Customer Service is available 24 hours a day and seven days a week.
Email us at assistance@tomfordinternational.com or call 1-888-TOM-FORD. Back to top
We offer Complimentary Ground Shipping via Federal Express on all U.S. orders.
It will be delivered within 5 to 7 business days.
Express/Second Day Delivery - $20
Your order must reach us by 2 p.m. (Eastern Time). It will normally be delivered within two business days.
Overnight Delivery - $35
Your order must reach us by 2 p.m. (Eastern Time). It will normally be delivered the following working day.
Same Day Delivery – Manhattan Only, Monday - Friday
When available, our customers in Manhattan who order by 12:00 p.m. ET can select same-day delivery for a fee of $35.
Once we have shipped your order, we will send you an email with shipping details and a FedEx tracking number. Follow the link in the email to check the estimated arrival of your order.
You, or an authorized person, must sign for your order upon arrival. This ensures your purchases are safely delivered to you. If you are unavailable when your package arrives, FedEx will leave a re-delivery slip.
We cannot ship to Post Office Boxes, APO/FPO addresses or a hotel or motel address. We cannot ship to Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America. Back to top
TOM FORD charges state, local and county taxes for online transactions based on shipping address and as required by applicable laws. Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax. Applicable state taxes will be applied to orders shipped to New York, New Jersey, California, Texas, Illinois and Nevada. Back to top
At this time, we do not ship internationally. If you would like to be notified when we do, please click here to enter in your email address. Back to top
Click on the Manage Your Email Preferences link at the bottom of any email communication sent by us. Choose Unsubscribe at the bottom of the page that opens. Back to top
Sign in to your Online Account using your current email address and password. Once you have successfully signed into your account, you may change the email address by clicking on "Edit Your Account Information". Back to top
For employment opportunities at TOM FORD, please contact hr@tomfordinternational.com Back to top
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