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FAQ - Top 5 Questions
You can shop at TOM FORD without creating an account.
However, register with us and you'll be able to enjoy the following benefits:
• Track your orders and review past purchases
• Request a return directly from your account
• Add sold out items and products you love to your Wish List
• Preview our new collections
• Save your address and card details so you can shop even quicker next time
We offer Complimentary Ground Shipping via FedEx or UPS on all U.S. orders.
Your ground order will be delivered within 5 to 7 business days. Once we have shipped your order, we will send you an email with shipping details and a tracking number. Follow the link in the email to check the estimated arrival date of your order.
Three Day Delivery - $12
Your order must reach us by 12 PM (Eastern Time). It will normally be delivered within three business days.
Second Day Delivery - $25
Your order must reach us by 12 PM (Eastern Time). It will normally be delivered within two business days.
Overnight Delivery - $30
Your order must reach us by 12 PM (Eastern Time). It will normally be delivered the following business day.
Same Day Delivery (Manhattan Only) - $40
When available, our customers in Manhattan who order by 12 PM (Eastern Time) Monday - Friday can select same-day delivery for a fee of $40.
You, or an authorized person must sign for your order upon arrival. This ensures your purchases are safely delivered to you. If you are unavailable when your package arrives, FedEx or UPS will leave a re-delivery slip.
We cannot ship to Post Office Boxes, APO/FPO addresses, freight forwarders, or a hotel/motel addresses. We cannot ship to Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America.
You may return any non-final-sale product ordered on the TOMFORD.com website for refund within fourteen (14) calendar days from the delivery date. Returned products must be in their original condition, unused, unwashed, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging (including, if possible, the original delivery box). The original invoice must be provided with any return.
To ensure footwear is eligible for return, please try it on while standing on a carpeted surface. Footwear must be returned in its original shoebox, with any dustbags, cards, and packaging intact. Product boxes, including shoeboxes, are not to be used as shipping boxes. The product box should be placed within appropriate outer packaging, with contents secured within.
Underwear is final sale. WE DO NOT OFFER RETURNS, EXCHANGES, OR STORE CREDIT ON PURCHASED UNDERWEAR ITEMS.
Sale merchandise is final sale. WE DO NOT OFFER RETURNS, EXCHANGES, OR STORE CREDIT ON PURCHASED SALE ITEMS.
To return a product, login to your account to request a Returns Merchandise Authorization (RMA) or contact Customer Service at firstname.lastname@example.org or call 1-888-TOM-FORD. For more information on returns please see terms and conditions of sale.
Regretfully, TOM FORD stores are unable to repair or replace items not purchased within one of our globally operated TOM FORD stores. This includes items purchased at other third party stores, online retailers, and at TOM FORD outlets. If an item has been purchased through TOMFORD.COM, please contact email@example.com for review.
TOM FORD offers complimentary package protection and carbon neutral shipping with Route. Route also ensures protection of customer's shipment in case of lost or stolen packages. To file a claim for any delivery issues please click here for Route assistance: TOM FORD Route Package Claims.
To learn more, click here: Route Package Protection.
To file a claim, click here.