Frequently Asked Questions

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can shop at TOM FORD without creating an account.
However, register with us and you'll be able to enjoy the following benefits:

•    Track your orders and review past purchases
•    Request a return directly from your account
•    Add sold out items and products you love to your Wish List
•    Preview our new collections
•    Save your address and card details so you can shop even quicker next time

We offer Complimentary Ground Shipping via Federal Express on all U.S. orders.      
Your ground shipping order will be delivered within 5 to 7 business days.
            
Express/Second Day Delivery - $20                 
We offer complimentary express delivery on orders $500 or more.  Your order must reach us by 12 p.m. (Eastern Time). It will normally be delivered within two business days.  To have your order by Christmas, you must place your order before 12pm EST on December 21st to ensure delivery.
        
Overnight Delivery - $35                  
Your order must reach us by 12 p.m. (Eastern Time). It will normally be delivered the following working day.  

Same Day Delivery – Manhattan Only 
When available, our customers in Manhattan who order by 12:00 PM ET can select same-day delivery for a fee of $35.  

Holiday Shipping                 
Order by 12:00PM EST Monday, December 12th, 2016 for Christmas delivery via FedEx Ground.
Order by 12:00PM EST Wednesday, December 21st, 2016 for Christmas delivery via FedEx 2nd Day Air.
Order by 11:00AM EST Thursday, December 22nd, 2016 for Christmas delivery via FedEx Overnight.


Once we have shipped your order, we will send you an email with shipping details and a FedEx tracking number. Follow the link in the email to check the estimated arrival of your order.    

You, or an authorized person, must sign for your order upon arrival. This ensures your purchases are safely delivered to you. If you are unavailable when your package arrives, FedEx will leave a re-delivery slip.        
            
We cannot ship to Post Office Boxes, APO/FPO addresses or a hotel or motel address. We cannot ship to Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America.

RETURNS

You may return any product ordered on the TOMFORD.com website for refund or exchange within fourteen (14) calendar days from the delivery date. Returned products must be in their original condition, unused, unwashed, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging (including, if possible, the original delivery box). The original invoice must be provided with any return. Sale merchandise is final sale. We do not offer price adjustments on previously purchased items.  


To return a product, login to your account to request a Returns Merchandise Authorization (RMA) or contact Customer Service at assistance@tomfordinternational.com or call 1-888-TOM-FORD.  For more information on returns please see terms and conditions of sale.

 

EXCHANGES

To exchange a product, please contact Customer Service at assistance@tomfordinternational.com or call 1-888-TOM-FORD. If you received an item as a gift from TOMFORD.com, you may exchange it for another item of equal or greater value within fourteen (14) days of delivery. You, the gift recipient, must pay the difference in price. Please contact Customer Service at assistance@tomfordinternational.com or call 1-888-TOM-FORD.  

Certain restrictions apply to any return or exchange, including for altered or personalized products, sale and other non-returnable products. Please see terms and conditions of sale.

Fragrance samples are available in stores, but quantities and availability may be limited. Fragrance samples are not available online.

TOM FORD EYEWEAR is offered with a 2-year manufacturer’s warranty from invoice date against any manufacturer’s defects, defined as the breaking of solder or weld points, discoloration of finishes not associated with normal wear, loosening of embedded hinges, etc., and any ancillary part or detail of a frame that is defective. Abused eyewear will not be warranted under any conditions. Please contact Customer Service for more information. 

Sign in to your Online Account using your current email address and password. Once you have successfully signed into your account, you may change the email address by clicking on "Edit Your Account Information".

If you wish to cancel your order, please email us at assistance@tomfordinternational.com as soon as possible. We will make every effort to accommodate your request but in some cases we will be unable to cancel orders, such as orders that have already shipped.

Please click LOGIN/REGISTER from the homepage.

Please click login from the homepage and click "Forgot Password?".

Click Unsubscribe at the bottom of an email communication.

American Express, MasterCard, Visa, and JCB.

If you have registered, you can follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

Yes. You, or an authorized person, must sign for your order upon arrival. This ensures your purchases are safely delivered to you. If you are unavailable when your package arrives, FedEx will leave a re-delivery slip.

Item availability is checked when you complete the purchase and your order is processed. Placing an item in your shopping cart does not ensure its availability when you are ready to make your purchase, and all orders are subject to product availability.

Yes, items may be gift wrapped in our signature TOM FORD grey gift box tied with TOM FORD logo-printed ribbon and embellished with a personalized gift label. Gift-wrapping is complimentary.

At this time, we do not ship internationally. If you would like to be notified when we do, please email Customer Service at assistance@tomfordinternational.com.

All items purchased from a TOM FORD boutique or at TOMFORD.com are guaranteed authentic. Merchandise purchased from other websites or unauthorized dealers cannot be verified. Please contact Customer Service for specific information.

There are size guides available on Men's Shoes, Men's Belts and Women's Shoe product pages.

When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption that encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third party business partners’ to whom we transfer any data will provide sufficient protection of that personal information.

In order to use certain features of the site, we may collect or you may be asked to provide your email address, name, mailing address, telephone number, billing information, gender, birth-date, message and gift recipients’ names, addresses, telephone numbers and email addresses. More information, including how this information may be used, please see our Privacy Policy at www.tomford.com/privacy.

TOM FORD charges state, local and county taxes for online transactions based on shipping address and as required by applicable laws. Please note that your on-screen transaction total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax. Applicable state taxes will be applied to orders shipped to New York, New Jersey, California, Texas, Illinois and Nevada.

Customer Service is available Monday through Friday 9:30 AM to 6:00 PM (EST).

Email us at assistance@tomfordinternational.com or call 1-888-TOM-FORD.