Frequently Asked Questions
You can shop at TOM FORD without creating an account.
However, register with us and you'll be able to enjoy the following benefits:
• Track your orders and review past purchases
• Request a return directly from your account
• Add sold out items and products you love to your Wish List
• Preview our new collections
• Save your address and card details so you can shop even quicker next time
We offer Complimentary Ground Shipping via Federal Express on all U.S. orders.
Your ground shipping order will be delivered within 5 to 7 business days.
Express/Second Day Delivery - $20
We offer complimentary express delivery on orders $500 or more. Your order must reach us by 12 p.m. (Eastern Time). It will normally be delivered within two business days. To have your order by Christmas, you must place your order before 12pm EST on December 21st to ensure delivery.
Overnight Delivery - $35
Your order must reach us by 12 p.m. (Eastern Time). It will normally be delivered the following working day.
Same Day Delivery – Manhattan Only
When available, our customers in Manhattan who order by 12:00 PM ET can select same-day delivery for a fee of $35.
ORDER BY 12:00PM EST MONDAY, DECEMBER 12TH, 2017 FOR CHRISTMAS DELIVERY VIA GROUND.
ORDER BY 12:00PM EST WEDNESDAY, DECEMBER 20TH 2017 FOR CHRISTMAS DELIVERY VIA 2ND DAY AIR.
ORDER BY 11:00AM EST THURSDAY, DECEMBER 21ST, 2017 FOR CHRISTMAS DELIVERY VIA OVERNIGHT.
Once we have shipped your order, we will send you an email with shipping details and a FedEx tracking number. Follow the link in the email to check the estimated arrival of your order.
You, or an authorized person, must sign for your order upon arrival. This ensures your purchases are safely delivered to you. If you are unavailable when your package arrives, FedEx will leave a re-delivery slip.
We cannot ship to Post Office Boxes, APO/FPO addresses or a hotel or motel address. We cannot ship to Puerto Rico, Guam and all other U.S. possessions and territories situated outside North America.
You may return any product ordered on the TOMFORD.com website for refund or exchange within fourteen (14) calendar days from the delivery date. Returned products must be in their original condition, unused, unwashed, unaltered, and in the same condition in which it was received with all tags attached, and in the original packaging (including, if possible, the original delivery box). The original invoice must be provided with any return. Sale merchandise is final sale. We do not offer price adjustments on previously purchased items.
To return a product, login to your account to request a Returns Merchandise Authorization (RMA) or contact Customer Service at firstname.lastname@example.org or call 1-888-TOM-FORD. For more information on returns please see terms and conditions of sale.
To exchange a product, please contact Customer Service at email@example.com or call 1-888-TOM-FORD. If you received an item as a gift from TOMFORD.com, you may exchange it for another item of equal or greater value within fourteen (14) days of delivery. You, the gift recipient, must pay the difference in price. Please contact Customer Service at firstname.lastname@example.org or call 1-888-TOM-FORD.
TOM FORD EYEWEAR is offered with a 2-year manufacturer’s warranty from invoice date against any manufacturer’s defects, defined as the breaking of solder or weld points, discoloration of finishes not associated with normal wear, loosening of embedded hinges, etc., and any ancillary part or detail of a frame that is defective. Abused eyewear will not be warranted under any conditions. Please contact Customer Service for more information.
If you wish to cancel your order, please email us at email@example.com as soon as possible. We will make every effort to accommodate your request but in some cases we will be unable to cancel orders, such as orders that have already shipped.
If you have registered, you can follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.
At this time, we do not ship internationally. If you would like to be notified when we do, please email Customer Service at firstname.lastname@example.org.
All items purchased from a TOM FORD boutique or at TOMFORD.com are guaranteed authentic. Merchandise purchased from other websites or unauthorized dealers cannot be verified. Please contact Customer Service for specific information.
SEND YOUR TIMEPIECE DIRECTLY TO THE CLOSEST OFFICIAL SERVICE CENTRE. WE RECOMMEND USING INSURED MAIL, ENSURING THAT IT IS SECURELY WRAPPED AND ENCLOSING A COVERING LETTER TO EXPLAIN THE REASON FOR RETURN. IF UNDER WARRANTY, PLEASE INCLUDE THE INTERNATIONAL WARRANTY CARD. FOLLOWING RECEIPT, YOU WILL BE PROVIDED WITH AN ESTIMATE OR AN ACKNOWLEDGEMENT IF YOUR TIMEPIECE IS UNDER WARRANTY.
PLEASE DOWNLOAD AND COMPLETE THE FORM FOUND HERE.
|Country||CS address||CS email||CS telephone|
Attn: TFT customer care
485 West Milwaukee
Detroit, MI 48202
|CustomercareUSA@tomfordtimepieces.com||+1 (844) 394-8953|
Attn: TFT customer care
Suite 2603-04, 26 Floor Nina Tower 8 Yeung Uk Road
Tsuen Wan, NT, HK
|customercareASIA@tomfordtimepieces.com||+852 2377 5361|
Attn: TFT customer care
Graaf Florisstraat 1a Huis
|customercareEMEA@tomfordtimepieces.com||toll free number for the UK: 0800 031 4260
paid calls from other EMEA locations +31 20 794 4570